Integration is the spinal column of good customer experiences

  • Outstanding expertise in integration
  • Experience from hundreds of integration projects
  • Smooth integration improves business processes and customer encounters

 

To provide a good customer experience, a company needs to deliver information where it is needed. This often means integrating the company's various systems. As business applications become smarter, integration requirements are becoming more complex. In integration solutions, the focus needs to shift from traditional, two-way message transfers to comprehensive business process management. Business processes are typically long-lasting: they comprise many, interconnected systems and may include manual work phases.

Digia has carried out hundreds of integration projects and understands challenges related to integration. This means that Digia is unmatched for integrating information systems to support the company's core business management.

Once a company has opted for process-oriented integration, Digia's consulting packages help it take its first steps in the right direction. This is how it's effortless to engage the business and IT management to walk together towards the next maturity level of integration.

Integration is the key to service management

 

Whether through systematic development, or piecemeal improvements, integration services have risen into a critical role in many companies. This means that even small-scale interruptions in integration services can create incidents for a business - not to mention longer disruptions, which can cause significant financial losses.

In most cases, integration services are not managed from a single point. Instead, the chain includes several technical solutions, such as a service channel, portal solutions and direct connections to legacy systems. Managing the whole service system is critical, in ensuring a reliable service chain. This not only means paying attention to the roles and critical nature of systems, but also their special characteristics and support/maintenance arrangements.

Digia offers high quality services for mapping, and systematically developing, integration architecture. These can provide major advantages, for example by unifying integration services related to customer encounters. Digia has created numerous management models, for both integration- and other types of architecture. Its experience also includes setting up integration centres, as well as the implementation and run-time monitoring of integrations.